Visit our COVID-19 site for latest information regarding how we can support you. For up to date information about the pandemic visit www.sacoronavirus.co.za.

bs-regular
bs-extra-light
bs-light
bs-light
bs-cond-light-webfont
bs-medium
bs-bold
bs-black

Community


Share knowledge. Ask questions. Find answers.

Online Share Trading

Engage and learn about markets and trading online

what the F$CK

Reply
Preston
Super Contributor
Agreed always drawback. Alternatively , another suggestion. Do a profiling of all your investors and classify them into the various categories or market activity,. Then analyse that data in term of contribution to standard bank bottom line. If warrant contribute 23% to OST business unit NPBT, then draw up a strategy to give these guys, a greater percentage of call centre attention. Remember strategies should take into also violity of the nature of the derivates being traded. Other OST is providing a good service.
0 Kudos
Q2W
Super Contributor
This importance thing is not going to work. the call centre staff should we be trained better. 80% of the time I'm being put on hold and they ask the supervisor. That's the bottle neck, instead of a 3 min call it becomes a 10 min call. Imagine that! And the question I ask was real simple.
0 Kudos
SimonPB
Valued Contributor
preston, yip we're on the same page with that idea.
0 Kudos
Preston
Super Contributor
Agreed. Once again ,one need to have a holistic view of the contribution Standard Bank Online Share Trading has on the overall group. If the contribution is significant or even fairly significant, then there can increase the enterance criteria for call centre staff. If you pay them well, then you can set strigent criteria, otherwise you really can not blame the call centre staff.
0 Kudos