I don't have a document reflecting my residential address. What now?
"A utility bill (such as that which you get for water and lights) should show your property's stand/erf number. We are able to accept this as long as your name is on it.
If you are living with the person who owns or rents the home, they should confirm to us in writing the relationship between the two of you, the address and their date of birth and identity number. This must be accompanied by an acceptable document showing their name and residential address. You are able to obtain a template for this letter at your nearest branch.
A married couple need only present their marriage certificate."
I have several accounts at Standard Bank. Do I need to go through this process for every account?
No. As long as your accounts are all held within Standard Bank, then you only need to go through this process once. Stanlib accounts are unfortunately not included in this process.
What happens if I do not bring in the necessary documents?
FICA requires us to restrict the transactions on your account.
I don't have a Telkom account. Is my cellphone account acceptable instead?
What is required of South African citizens or foreign nationals with permanent residence?
Adult individuals who are citizens of South Africa or foreign nationals who are permanently resident in South Africa must supply us with these documents. If you wish to provide any third party with signing powers on your account or if you are going to provide any third party with a secondary card, these individuals will need to provide a copy of their identity document as well as their contact details.
What if I am Cohabitant or spouse of a homeowner?
It may be that you live with another person, such as a spouse or life partner, and your name is not reflected on any of the documents required. Proof of the relationship between you and that person must be provided together with a relevant verification document reflecting the homeowner's name and the residential address.
In the case of a husband and wife, a marriage certificate is an acceptable document to prove the relationship between the co-habitants.
In all other cases, written confirmation is required from the homeowner confirming:
What if I am a student?
If you are a student residing at a student residence, hostel or boarding house and are unable to provide proof from the homeowner, a written statement from the educational institution or the residence, hostel or boarding house confirming your residence at the physical address of such residence is acceptable.
What acceptable Identity verification documents are required?
Identity document issued by the Republic of South Africa
Valid passport (if foreign national)
What acceptable proof of residence documents are required?
You can provide any one of the documents showing your name and residential address. Unless otherwise stipulated, the documents must show your full residential address and not a post box address:
By when does the bank need to verify my identity?
There are various categories of customers that need to be re-identified within different timelines.
What is acceptable documentation for proof of identification (not ID or passport – in cases where the ID is also lost) to open an account?
The only acceptable proof of Identification we can accept when opening an account, is an ID document. A temporary Identification Document issued by the Dept. of Home Affairs may be accepted however the original will be requested as soon as it its available. This is in line with FICA legislative requirements.
Do I need to provide proof of residence when I stop my card?
One is not required to provide a proof of Identification Document when a card is stopped, however a replacement card can only be ordered if the bank is able to authenticate you with a Proof of Identification document.
Why you need Fica when you hold my bond?
While we may hold the bond over your property, the requirements regarding proof of residential address are dictated by the regulations to the FIC Act and may include the following:
Why can't I change my address online?
An address changes can be done only at a branch as we need to see proof of address and identification in terms of South Africa’s Financial Intelligence Centre Act (Fica).
My account was frozen and I don't know why.
Under the Financial Intelligence Centre Act (Fica), customer identification is a crucial requirement placed on financial institutions. It may be that your details with us did not yet comply with the requirements of the law and thus the need to provide proof of residence. You're welcome to contact our help desk on 0860 123 000 or your nearest branch for assistance in this regard. Our consultants will be able to provide the necessary details as to why the account was frozen.
My account was frozen without any notification beforehand.
Under the Financial Intelligence Centre Act (Fica), customer identification is a crucial requirement placed on financial institutions. Normally, you should receive notification by letter and sometimes SMS or email (depending on what channel you have selected for correspondence). If you did not receive notification, you're welcome to check your content/marketing consents by calling our help desk on 0860 123 000.
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