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How do I report it?

Call the fraud line on 0800 222 050. Provide as much information on the incident as you can. You will receive a reference number. Keep it safe to use when following up on progress of your claim.


I can't get through on the fraud line 0800 222 050. Can I report it on Facebook/Twitter?

As this is a social platform, we do not have access to customer details or account information. If you are trying to to report an incident, please do stay on the line to our fraud team on 0800 222 050. Our consultants will be able to provide you with a reference number and take you through the investigation process.

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Last update:
‎09-04-2015 08:27 AM
Updated by:
Occasional Visitor

I deposited money on my account on one of the "reflect immediatly" atms,a debit order was supposed to go through the following day but apparently there were no funds in my account. I go to one of the branches in loch logan waterfront and I am simply told that there is nothing they can do as if it was ny fault. To top it up,I was charged R115 for a mistake the bank made. What a bunch of crooks


Community Coordinator

@nathimabandla, Hi, please confirm if the deposit was made inside an envelope.

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