Visit our COVID-19 site for latest information regarding how we can support you. For up to date information about the pandemic visit www.sacoronavirus.co.za.
A one-stop forum for all your banking questions
We’re moving away from passwords to give you a consistent sign-in experience across our digital banking channels.
We've made your online banking sign-in process more convenient, by allowing you to approve sign-in with your new app code, fingerprint or Face ID (iPhoneX).
Here's how:
Visit our website www.standardbank.co.za for more information and “how to” videos.
Remember to protect your personal credentials at all times!
Hi MandyP, the QR code is not generated when entering my email on online banking, please advise. Firefox, Safari and Chrome not working.
The 5-digit app code is not secure and easily hackable, why is SB enforcing this as an alternative. Not everyone has an iPhone X or expensive mobile device with figerprint and face recognition!
I agree. How do I change the five digit code to sign in?
This is good, and on par with the leading banks on digital banking. The trouble however, you still need OTPs when transacting (Payment for example). This is very difficult when one is out of the country and not on SMS roaming.
Hi Mandy
I've been using the fingerprint sign-in method for quite a while now, but today, when I signed in, I received the following message, after signing in:
Set up sign-in
To keep your banking profile safe we
removed your sign in method.
Next, You'll set up how you would like to
sign in.
I want to know, is this Standard Bank, or is this someone trying to get my personal information? And if it is Standard Bank, why do I need to change my sign-in method, if I'm happy with the fingerprint-method? I did not follow the prompts asking for my card number and banking pin number, because I did not feel safe doing this. Please advise if this is indeed Standard Bank or not?
Hi MandyP
I have also been using the Fingerprint sign in, and this morning also received a message on my app saying that
Reset sign in method
To keep your banking profile safe we
removed your sign in method.
Next, You'll set up how you would like to sign in
After this, it requires me to put in my card number in and my ATM pin number. Is this legit? Also, I am currently abroad, lost my card and an still waiting for a replacement card. How do I get access to my banking app?
How long does it take the identity confirmation on the standard Bank app?
Why does standard keep removing my sign in method? I sign in using my fingerprint and every few weeks they take it down and want me to set it up again. This is inconvenient. This just gives me high anxiety and makes me pissed. Please sort this out. NOW!
this is becomming rediculous , I used to be able to log in , with password or QR code , I cant log in anymore and cant use online banking on my laptop . Get rid of the marketing and make it possible to use the website again .... PLEASE
Hi I have just experienced exactly the same problem - and Standard Bank are utterly unable to say whether this is fraud or a real problem on the Standard Bank app
A file is pushed for the terms for the challenges for people. The norms of the Rona Hamza are held for the sights. The choices are it for the terms for the options for the theme and approval of the styled ambit for the options.
Community and all standard are firm for the ways for the judgment. The patterns of the Ikat fabric in the sight for the world. the situation is held for the seed and its influence for the change for the formation of the opportunities.
You can nominate posts from the Talk section to the community’s Learn knowledge base.
Just click on the Topic options dropdown above the post and select ‘nominate to knowledge base’.
If the post meets the criteria, we’ll turn it into a knowledge base article.