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What should I do if I think I may have misplaced my card?

Community Coordinator

The Stop card feature on the smartphone app is a permanent action.

If you would like to temporarily disable / freeze your card, until you find it, please call 0800 020 600. This will place a soft block on your card. If you realise your card is permanently lost, you can then stop the card.

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What should I do if I think I may have misplaced my card?

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