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Community

A one-stop forum for all your banking questions

What should I do if I think I may have misplaced my card?

Community Coordinator

The Stop card feature on the smartphone app is a permanent action.

If you would like to temporarily disable / freeze your card, until you find it, please call 0800 020 600. This will place a soft block on your card. If you realise your card is permanently lost, you can then stop the card.

Add to the knowledge base

You can nominate posts from the Talk section to the community’s Learn knowledge base.

Just click on the Topic options dropdown above the post and select ‘nominate to knowledge base’.

If the post meets the criteria, we’ll turn it into a knowledge base article.

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