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A one-stop forum for all your banking questions
27-08-2022 06:50 AM
22-08-2022 01:12 AM
03-08-2022 12:59 PM
01-08-2022 01:02 PM
Hi @Siphesihle4.
Please search OTP change under trending tags. I've shared steps to follow to change your OTP preference.
Kindly let me know if the solutions helps.
Kind regards,
Fana.
30-07-2022 04:17 PM
29-07-2022 05:30 AM
27-07-2022 11:46 AM
Hi again.
You would like to be assisted with your OTP?
26-07-2022 01:28 PM
Could you help us pensioners please? Ina
14-07-2022 04:28 PM
Hi @ina44.
Please send an email to our team for assistance with updating your OTP preference.
Kind regards,
Fana.
14-07-2022 11:35 AM
Traveling in Europe, I'm unable to open my Standard Bank current account or receive OTP's on SA phone number for a while!
Could this be changed to my email address: [email protected] instead?
11-05-2022 04:22 PM
Hi @Dawn1. There is a new feature that allows you to switch your OTP from SMS to email. It requires you ti be DigiMe'd in order to be able to switch it. Under settings on Internet banking, there's an option "Manage otp preference". It allows you to toggle between sms, and email. Should you have any issues, please do get in touch with us on our email [email protected], reach out to us via Twitter on StandardBankZA, Facebook on Standard Bank - South Africa or call us on 0860 123 000 option 3 then 4.
11-05-2022 01:56 PM
I would like to change my OTP preference from sms to my email address. I cannot change it on the banking app I get a message to visit the branch.
I do not want to stand in long queues at the bank. Can someone change it for me over the phone and which number can I call?
Regards
Dawn