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Community


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Community

A one-stop forum for all your banking questions

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5 REPLIES 5
FanaM1
Community Coordinator

Good day, @Gladysgom.

 

Thank you for reaching out.

 

Please note that home loan statements are only generated and sent to customers biannually.

 

There are other ways in which you can get the statement of your preferred choice. Please see some below.

 

  • Log onto the app,
  • Tap on the tile that shows your home loan account details and balance.
  • Under "Your documents," select "view" and choose between a 3- and 6-month statement.

If your home loan is not added as a tile, Please follow the steps below to add it.

 

  • Log onto the app,
  • Click more
  • Click to open a new account.
  • Select a home loan.

Alternatively, you can contact us on 0860 123 001 or send an email to [email protected].

 

Kind Regards,

Standard Bank Team.

Gabriel55
New Contributor
How can i get last year home loan bank statement
Gabriel55
New Contributor
Can i get last year homeloan bank statement
Gabriel55
New Contributor
FanaM1
Community Coordinator

Good day, @Gladysgom.

 

Thank you for your time and attention.

 

Kindly note that we have now moved from receiving SMS notifications to in-app notifications.

 

This means that any app messages will be sent to your mobile app and can only be read on the app under the messages icon.

 

Please tell us what type of transaction you were trying to process that requires an OTP.

 

We look forward to getting your input on this.

 

Regards,

Standard Bank Team

Gladysgom
Occasional Visitor

Good day, I can't receive any confirmation OTP on my email. Please assist