Insta money voucher

[jackdaphne1610]

Hi I tried to withdraw money using SSD. First it cost me R5 to make the voucher. I did not recieved the voucher number. In the SSD it gave the code but only the last 4 didgets so I deleted it and tried again. I'm out if airtime.how can I get my voucher number

[Selaotswe]

How can I get a money for money I sent to someone

[Boitumelo]

Hello @Selaotswe 

Please note the below steps on how to reverse/delete Instant Money Voucher:

• Login into your Mobile Banking using your credentials,
• Select the blue money option on the transact option,
• Select send,
• Then select "Manage voucher",
• Delete the voucher using the created voucher pin. This money will be credited into your account immediately. 

Let us know should you experience issues for further assistance.

Regards, 

Boitumelo

[OSicelo10]

I've just deleted the voucher but the money hasn't been credited back to my account

[OSicelo10]

?

[Boitumelo]

Hello @OSicelo10 

Please contact customer care on 0860 123 000 in order to log a reversal request. Alternatively, you will need to forward your account details, the Instant Money reversal reference, ID number and contact details to [email protected] with the subject line "Instant Money Reversal" so that we can look into this matter and assist you further.

Do let us know should your need further assistance on this.

Regards, 

Boitumelo