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28-11-2023 10:04 AM
Good morning @rchapti.
We are sorry for the quality of service you received and appreciate you bringing this to our attention.
We appreciate your feedback and are working hard to make our service better for you.
Please contact us at [email protected] for us to assist you regarding this.
We appreciate your patience and eagerly await your email.
Sincerely,
Team Standard Bank
27-11-2023 04:52 AM
Unfortunately these guys cancelled the roaming feature without notice. I was out of the country and I woke up to no signal. Response I got from them was "Please note that the international roaming service has been discontinued. Standard Bank mobile no longer offers international roaming."
Very poor communication to customers. Yet they still have all their roaming rates on the site. They have yet to remove the FAQ section which still states roaming is available for flexi customers.
13-06-2022 07:27 PM