Visit our COVID-19 site for latest information regarding how we can support you. For up to date information about the pandemic visit www.sacoronavirus.co.za.

bs-regular
bs-extra-light
bs-light
bs-light
bs-cond-light-webfont
bs-medium
bs-bold
bs-black

Community


Share knowledge. Ask questions. Find answers.

Community

A one-stop forum for all your banking questions

Sms to emai

Reply
1 REPLY 1
FanaM1
Community Coordinator

Good day, @10316063ta.

 

Thank you for reaching out.

 

There is a new feature that allows you to switch your OTP from SMS to email.

 

It requires you to be DigiMe'd to be able to switch it.

 

Under settings on Internet banking, there's an option "Manage OTP preference".

 

It allows you to toggle between SMS, and email.

 

Should the email not be on any of your banking profiles, our team will not be able to assist.

 

Please send us the below documents to enable us to assist you further.

 

- Front and back of your card.

-3 specimen signatures

-Copy of ID and Passport.

-Letter confirming the email address you need to change the OTP's to and card number you use on internet banking.

 

Upon receipt of all correspondence, our team will assist you effectively.

 

Forward them to [email protected] for immediate assistance.

 

Kind regards,

Standard Bank Team.

10316063ta
New Member
Hello am having a problem otp method sms to email

[email protected]