Standard Bank Mobile web page dysfunctional

[Arcadian · Accepted solution]

Web page is now stable, thank you, albeit with at least one non-fatal error.

[Arcadian]

My experience with Standard Bank Mobile web page has been poor and I have had to use USSD to get things done (USSD options are a small subset of functionality available (sic) on the web page).

The product itself is generous (how do they make money or is it a subsidised service by the bank?), and the call centre (outsourced) do their best to be helpful and are always courteous but they cannot fix a dysfunctional website.

Product owners need to step up to the plate and take accountability for something which is tarnishing the Standard Bank brand, or Standard Bank management need to intervene.