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If you are registering for the app for the first time, and you have a UCount profile, you will be asked if you would like to link it. This happens during the products and accounts linking process.
On a tablet, if you’re an existing app user, who also has a UCount profile, you will select the Explore tile, then select ‘Get Benefits”, then ‘UCount Rewards’, and then select ‘Add to Dashboard’
On a smartphone, at the bottom of your main dashboard you will see a UCount tile. Select ‘Get Benefits’, then ‘UCount Rewards’, and then select ‘Add to Dashboard’
I keep getting a continual error message
We suggest that you either call us on 0860 238 837 or send us a detailed email to [email protected] so that a specialist may assist you further.
How do i change my eft amount on the app
Hi. Nathan here.
I have the same problem. The Ucount tile is there, but it says that I must refresh, but if I do, nothing comes up. It has been like this for months now.
I have the ucount app but it says I need to authenticate it. How?
I have the same problem as Phil2. I’ve looked through this forum and there are quite a few similar queries but I don’t see a resolution.
The Standard Bank app won't accept my login details for Ucount Rewards, all details are correct.
Exactly that. Get told I have to authenticate it and then the error message. Have tried for months. Before wasn’t important but now it’s requited for points as well. It did work initially: 2 years ago for a few months but since ....
I have an error message whenever I try to link my UCOUNT rewards to my app. The tile is there but I cant link it because of an error. Can you please fix this on the app?
Same here, it says I need to authenticate ucount on my app. How do I do this. Could aome one from SBSA bother to answer us?
Same here, it says I need to authenticate ucount on my app. How do I do this. Could some one from SBSA bother to answer us?
I cannot see the balance on my ucount tile on my standardbank app on my cellphone.
If i delete my dashboard on computer and create it again, my UCount tile is not pulled in .
If i want to create a dashboard with my ucount card, it does not allow me to do so.
Please advise me what to do.
Probably a technical dept will have to help me.
Could I kindly ask that you forward your Standard Bank ID (email registered on app), ID number and contact details to [email protected] with the subject line "linking UCount on App" so that we can escalate to our tech team for further review and assistance.
I keep on getting a error message i have send sevreal emails
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