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How do I link my UCount Rewards on the app?

If you are registering for the app for the first time, and you have a UCount profile, you will be asked if you would like to link it. This happens during the products and accounts linking process.

 

On a tablet, if you’re an existing app user, who also has a UCount profile, you will select the Explore tile, then select ‘Get Benefits”, then ‘UCount Rewards’, and then select ‘Add to Dashboard’

 

On a smartphone, at the bottom of your main dashboard you will see a UCount tile. Select ‘Get Benefits’, then ‘UCount Rewards’, and then select ‘Add to Dashboard’

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Last update:
‎18-03-2015 09:11 PM
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Comments
Lesmarie01
Occasional Visitor

I keep getting a continual error message 

Community Coordinator

Hi Lesmarie

 

We suggest that you either call us on 0860 238 837 or send us a detailed email to [email protected] so that a specialist may assist you further.

 

Regards,

Standard Bank

bothajn
Visitor

How do i change my eft amount on the app

Nathan2010
Occasional Visitor

 Hi. Nathan here.

 

I have the same problem. The Ucount tile is there, but it says that I must refresh, but if I do, nothing comes up. It has been like this for months now.

snqsaint
New Contributor

I have the same problem. The Ucount tile is there, but it says that I must refresh, but if I do, nothing comes up. It has been like this for months now.

Phil2
Occasional Visitor

I have the ucount app but it says I need to authenticate it. How?

Axle72
Occasional Visitor

I have the same problem as Phil2. I’ve looked through this forum and there are quite a few similar queries but I don’t see a resolution.

 

MatthewN
Visitor

The Standard Bank app won't accept my login details for Ucount Rewards, all details are correct.


Lmfingleson
Visitor

Exactly that. Get told I have to authenticate it and then the error message. Have tried for months. Before wasn’t important but now it’s requited for points as well. It did work initially: 2 years ago for a few months but since .... 

miloman99
New Contributor

I have an error message whenever I try to link my UCOUNT rewards to my app. The tile is there but I cant link it because of an error. Can you please fix this on the app?

Gildalink
Occasional Visitor

Same here, it says I need to authenticate ucount on my app. How do I do this. Could aome one from SBSA bother to answer us?

Gildalink
Occasional Visitor

Same here, it says I need to authenticate ucount on my app. How do I do this. Could some one from SBSA bother to answer us?

Flipflap2
New Contributor

Good day

I cannot see the balance on my ucount tile on my standardbank app on my cellphone.

If i delete my dashboard on computer and create it again, my UCount tile is not pulled in .

If i want to create a dashboard with my ucount card, it does not allow me to do so.

Please advise me what to do.

Probably a technical dept will have to help me.

Regards

P.L. Scholtz

Community Coordinator

Hello @Flipflap2,

 

Could I kindly ask that you forward your Standard Bank ID (email registered on app), ID number and contact details to [email protected] with the subject line "linking UCount on App" so that we can escalate to our tech team for further review and assistance.

 

Kind Regards,

Mandy

FjsBecher
Occasional Visitor

I keep on getting a error message i have send sevreal emails 

NaLudo2019
Occasional Visitor

I get the same unauthorized messages when I try to link them 

Community Coordinator

Hello  NaLudo2019 ,

 

Please restart your device and update your app, try linking the app again, let us know if this issue still occurs and we will escalate your query to the App development team.