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If you are registering for the app for the first time, and you have a UCount profile, you will be asked if you would like to link it. This happens during the products and accounts linking process.
On a tablet, if you’re an existing app user, who also has a UCount profile, you will select the Explore tile, then select ‘Get Benefits”, then ‘UCount Rewards’, and then select ‘Add to Dashboard’
On a smartphone, at the bottom of your main dashboard you will see a UCount tile. Select ‘Get Benefits’, then ‘UCount Rewards’, and then select ‘Add to Dashboard’
I keep getting a continual error message
We suggest that you either call us on 0860 238 837 or send us a detailed email to [email protected] so that a specialist may assist you further.
How do i change my eft amount on the app
Hi. Nathan here.
I have the same problem. The Ucount tile is there, but it says that I must refresh, but if I do, nothing comes up. It has been like this for months now.
I have the ucount app but it says I need to authenticate it. How?
I have the same problem as Phil2. I’ve looked through this forum and there are quite a few similar queries but I don’t see a resolution.
The Standard Bank app won't accept my login details for Ucount Rewards, all details are correct.
Exactly that. Get told I have to authenticate it and then the error message. Have tried for months. Before wasn’t important but now it’s requited for points as well. It did work initially: 2 years ago for a few months but since ....
I have an error message whenever I try to link my UCOUNT rewards to my app. The tile is there but I cant link it because of an error. Can you please fix this on the app?
Same here, it says I need to authenticate ucount on my app. How do I do this. Could aome one from SBSA bother to answer us?
Same here, it says I need to authenticate ucount on my app. How do I do this. Could some one from SBSA bother to answer us?
I cannot see the balance on my ucount tile on my standardbank app on my cellphone.
If i delete my dashboard on computer and create it again, my UCount tile is not pulled in .
If i want to create a dashboard with my ucount card, it does not allow me to do so.
Please advise me what to do.
Probably a technical dept will have to help me.
Could I kindly ask that you forward your Standard Bank ID (email registered on app), ID number and contact details to [email protected] with the subject line "linking UCount on App" so that we can escalate to our tech team for further review and assistance.
I keep on getting a error message i have send sevreal emails
I get the same unauthorized messages when I try to link them
Hello NaLudo2019 ,
Please restart your device and update your app, try linking the app again, let us know if this issue still occurs and we will escalate your query to the App development team.
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