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Car Registration Certificate - URGENTLY required

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I purchased a car many, many years ago through Stannic and it was paid off also many, many years ago. I am trying to sell this car and I have recently found out that Standard Bank is the only bank that does not send the Owner the registration certificate. I have been trying to get through to the call centre since last week and I sit in the queue forever. Using up my data as well.

 

I need this certificate urgently!!! Standard Bank..... please answer and advice how I get to communicate with you? 

 

I do not understand why the call centre isn't set up so that the person calling in is not charged, ESPECIALLY AS THE QUEUE AND WAIT TIME IS SIMPLY OUTRAGEOUS. 

What do i do? 

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