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13-12-2018 11:43 AM
I just received notice that my December debit order on my vehicle finance will be deducted on the 15th December. This is unacceptable, my debit order is set to run on the 25th. I've just spent 30 minute on the phone with the call centre explaining that I will not have the funds on this date. It's so upsetting that Standard Bank would put a customer in this position and assume that everyone has available funds in December. I am self employed, and don't get paid early in December nor do I get a 13th cheque. This is ridiculous.
15-01-2019 06:36 PM
17-01-2019 02:38 PM
We apologise for the inconvenience. Please find the below link in referrence as to why debit orders are usually raised earlier in the festive period.
Hopefully this will provide more clarity.
17-01-2019 02:44 PM - edited 17-01-2019 02:44 PM
We apologise for any inconvenience casued, we have included a solution to your concern and we hope it will help you understand and prepare for the next festive period.
Please shout if you need any further assistance.
17-01-2019 08:53 PM