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How do I view my Vehicle Finance account on the App?

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Allyn
New Contributor

Hello There,

 

I am still unable to access this feature for what will soon be more than a year.

I received this response from the bank. PLEASE NOTE THIS SITUATION HAS BEEN THE WAY IT IS FOR MORE THAN 6 MONTHS. I HAVE SEVERAL UNRESOLVED BUT CLOSED COMPLAINTS"

 

"

Dear Mrs ............

 

We acknowledge receipt of your complaint.

 

Kindly note I was in contact with the digital banking specialists.

I received feedback that there’s still an issue linking the VAF account on the App.

 

IT is aware of the issue, and they are looking into the matter.

 

Further communication will be sent once the feature is working.

 

We sincerely apologise for the inconvenience and undue frustration this has caused.

The complaint will now be closed on my end."

 

If you are thinking of moving to Standard Bank - run far away.

 

Kindest Regards

FanaM1
Community Coordinator

Hi @Allyn.

 

Are you still unable to link your VAF tile with the steps provided below?

 

Regards,

Fana.

Standard Bank Team.

Allyn
New Contributor
Hasn't been resolved for months and they still chilling about this issue
Allyn
New Contributor
They have had this issue for like 8 months or so now. They seem to be too relaxed about non resolved issues
FanaM1
Community Coordinator

Hi @GuguN.

 

You can view your VAF account on our banking app by adding it as a tiles. To do so, click more, open a new account, scroll down to adding VAF account. Alternatively, you can contact VAF team on 0860 000 000 for assistance.

 

Kind regards, 

Fana.

Wezdawg
New Member
Same here, they seem unable to fix this issue.
Skabini
New Contributor
Skabini
New Contributor
Napogadi
Occasional Visitor

Since I bought my car i never have statement

KEET1
New Member
I paid my vehicle account but I haven't received my paid up letter

adamroberson
Contributor

Great app, this helps me a lot to control every single cent when I pay monthly for my new acquisition, a 2019 Nissan Navara that I Finance with Money Expert The best rates I have found here, 2%. Moreover, this car worths the money even if I pay repayments almost 700 monthly. It's roomy and comfortable, a real car for a real adventurer. About safety no words, seven airbags great enough. It appeals to me and I highly recommend it if you like a car and you want it, buy it. Don't hesitate, and buy it even you have to finance it.

Ina2
Occasional Visitor

Hi, can I check my vehicle finance online also or only on the mobile app? When I registered on the mobile app I typed in my ID number to link the vehicle and is said no vehicle finance is linked to me? But it was financed through Standard Bank?


@StandardBank wrote:

Hi tglenecia, 

 

If you are registering for the App for the first time, you will be asked to link all your available accounts. Once you have done this, you will notice that your VAF account is automatically added, and available as a “ghost tile” on the homescreen. Simply tap the ghost tile to activate your VAF profile on the App.

 

  • Your outstanding balance, as well as the original loan amount, will be immediately visible on the VAF tile.
  • By scrolling down, you will be able to view general statement information.
  • More details about your account are available by tapping on the information icon and viewing the full portfolio.


@StandardBank wrote:

Hi tglenecia, 

 

If you are registering for the App for the first time, you will be asked to link all your available accounts. Once you have done this, you will notice that your VAF account is automatically added, and available as a “ghost tile” on the homescreen. Simply tap the ghost tile to activate your VAF profile on the App.

 

  • Your outstanding balance, as well as the original loan amount, will be immediately visible on the VAF tile.
  • By scrolling down, you will be able to view general statement information.
  • More details about your account are available by tapping on the information icon and viewing the full portfolio.

 

Kiril
Occasional Visitor

Good day,

 

When I did as instructed, I was briefly able to see my vehicle finance tile in the app. However, it subsequently disappeared suddenly, and since then I have been unable to access it again. When I try to add the tile via the "explore products" tab, it says the tile is already added, when it clearly isn't.

 

Regards,

Kiril

busisiwe23bm
Contributor

Hi Francois46, 

 

Have you linked your VAF account with your transactional account? If not you need to contact the self service helpdesk for assistance with linking the accounts so that you are able to view the VAF dashboard.

Francois46
Occasional Visitor
I have more or less the same question. I do however have other accounts with Standard Bank wich are showing. I can't see my VAF account though.
StandardBank
Community Coordinator

Hi tglenecia, 

 

If you are registering for the App for the first time, you will be asked to link all your available accounts. Once you have done this, you will notice that your VAF account is automatically added, and available as a “ghost tile” on the homescreen. Simply tap the ghost tile to activate your VAF profile on the App.

 

  • Your outstanding balance, as well as the original loan amount, will be immediately visible on the VAF tile.
  • By scrolling down, you will be able to view general statement information.
  • More details about your account are available by tapping on the information icon and viewing the full portfolio.
tglenecia
New Member
I have no other accounts with Standard bank except my car financing, how do I view this? The money that I've paid back, will I be around to access those funds again?
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