Vehicle Finance

[GeeKay]

We purchased a vehicle in November 2021 and the first insstallment was due January 2022. We had to call the bank in February to ask when they will be deducting the installment.

At the end of February the same thing happened. We called and was told it would be deducted in the next 5 days. It was never deducted. At the end of March still no payment was deducted but Standard Bank sent an SMS to inform us they will be listing us if we do not pay the double installment by the 4th. How does this work? Why do we have to call the bank to ask them to please deduct the vehicle payment when they financed the car. This is impacting very negatively on any future credit we will require..