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Vehicle and asset account

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Occasional Visitor
Good day.
I have been trying to contact standard bank since March month regarding payment arrangements of my vehicle. I have called in and emailed and all I recieved was automated responses. Today I recieved a sms that it's been handed over to the attorneys. Could someone over here please help as I have been attempting to get hold of anyone for assistance for months and as advertised due to the covid 19 pandemic there would be some assistance and payment arrangements that could be made.
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