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17-03-2019 01:40 PM
18-03-2019 02:50 PM
I can understand your frustration on this. Can I kindly ask that you forward your account details, ID number and contact details to [email protected] with the subject line "Account frozen" so that we can urgently look into this matter and assist you further. Please accept my apologies for the inconvenience this has caused.
18-08-2021 02:53 PM
I recently opened a new standard bank account. I was receiving my salary in my Aunt's FNB bank account and decided to open my oen standard bank account in my name after being refered by a friend. I told the manager there that i intended to transfer all mysavings into this account and it was going to be my new day to day account and where i receive my salary. when the account was opened my money was transfered and immediately they froze my account leaving me desperate. I could not commute to work today because i had no money and i asked my employer to allow me to visit the bank and sort this out. I went there and they said they cannot do anything to help me at the branch, and they put me through to the fraud department. I communicated with them and they promised to call me before end of day today but they havent called me since and the bank is almost about to close now. I now havent been able to go to work for 2 days and my electricity and water bill still hasnt been settled. They will impose a penalty for late payment i think tomorrow if they havent done so already. if i do not go to work tomorrow i do not know what my boss will say. I regret opening this bank account, this was the worst mistake i have ever made. it will likely cost me my life. I have no way of communicating with the people who can unfreeze my account because when i called the fraud department they said that they sent an email somewhere and those people will call me but i have no way of following up or knowing if they will call. If anyone who can help me will see this, may you kindly help me take my life back.