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Cannot change OTP preference to email for online purchases

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jberesford
New Contributor

I no longer have cell phone reception where I am so have changed my OTP preference to email.  However, I have tried to make an online purchase and the only option that came up was to send to OTP to my cell phone.  Why are OTPs still not coming to my email and what can i do?  Desperate, please!

 
 
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FanaM1
Community Coordinator

Good morning, @jberesford.

 

Thank you for reaching out.

 

You can now change the OTP from SMS to email thanks to new functionality.

 

"Manage OTP preference" is a profile setting available on both the mobile app and Internet banking.

 

To utilise this feature, please make sure that you are logging in with your QR code.

 

Here are the steps to using Internet banking to access it:

  • On your landing page
  • Click on your user ID or preferred name.
  • select profile and settings
  • select manage otp preference

Please perform the following steps on your mobile app:

  • On your mobile app landing page
  • click more
  • Click on your user ID, email, or preferred name.
  • Click on personal details.
  • Click OTP preference.

Should you have any issues, please do get in touch with us on our email, [email protected], reach out to us via Twitter on StandardBankZA, Facebook on Standard Bank South Africa, or call us on 0860 123 000, option 3, then 4.

 

Kind regards,

Standard Bank Team.