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Credit life

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How can I find out if my documents have been received and the status of my claim after being put on permanent disability? Can't keep on paying the premium and at this rate they're going to still take the little money I get @the end of the month. Claim has been lodged on the 29th of August, final documents sent through on the 12th of sept.
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I want to know why my docs on my credit life have not been sent to me
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I want to know why my credit life policy was not sent to me

 

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