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Did not receive Instant money sms

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Sonwabile7
Occasional Visitor
My mom sent me instant money but I did not the sms, I don't know what could be the cause because it is not the first time this happens.
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Kelebogile21
Occasional Visitor
Good day, my mom wanted to send me the money, but she accidentally sent it to her number, so she has send me the voucher number by sms and the pin. The problem is when I am trying to withdraw the money, it's say invalid voucher number. Please check them out for me, they read as follows 12776922027119519. Thanks
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Community Coordinator

Hello @Kelebogile21,

 

Could I kindly ask that your mom gets in touch with our Instant Money support team on 0860 466 639 or forward a mail to [email protected] so that the team can look into this matter and assist further.

 

Kind Regards,

Mandy

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