Instant wallet pin reset

[Sindytjie]

How do I reaet my wallet 5 digit pin. 

[Lwarh]

20201

[FanaM1 · Accepted solution]

Hi @Sindytjie.

Thank you for reaching out.

Instant money voucher SMSs are received within seconds after the voucher has been created successfully.

You can check and change the pin under instant money manage.

To access it from the app, please follow these steps:

• Open and sign into the Standard Bank App,
• Click transact,
• Select send,
• Select manage vouchers.

You can request the sender to provide you with the voucher number or change the pin for you by following these steps to access their mobile app.

If the voucher is from a betting company, please get in touch with the company and request for the voucher to be resent.

For any other instant money related issues, kindly contact our instant money team on 0860 466 639.

Kind regards,

Fana.

Standard Bank Team.

[PXr3rDN7]

Yes

[FanaM1]

Hi @PXr3rDN7.

Thank you for getting in touch with us.

Please click on the tagged message for more information on how to redeem, resend, or receive a new instant money pin if you need help with your instant money.

Do not hesitate to contact us if you have any questions.

Regards

Fana.

Team Standard Bank

[Lovemore1]

I have sent instant money on 5 Aug 2020 and now I don’t have any access for it can you please help with this issue so that I can have access to withdraw it ?

[FanaM1]

Hi @Lovemore1.

Thank you for bringing this to our attention.

The instant money voucher lasts for 3 years, and if there are any issues, our team will have to look into them.

Please call our instant money team at 0860 466 639 to have them investigate the voucher you are having issues with.

Regards,

Fana.

Standard Bank Team

[Staliano]

Hi I got a pin but when I put it, it says invalid

[FanaM1]

Hi @Staliano.

Thank you for getting in touch.

If you created the voucher, you can change your instant money pin under Instant Money Management.

To access it, please follow these steps:

• Open and sign into the Standard Bank App,
• Click transact,
• Select send,
• Select manage vouchers.

If the voucher was sent to you by someone else, kindly ask them to follow the steps provided above.

For assistance with a betting company Instant Money voucher, please contact our team at 0860 466 639.

Please feel free to contact us if you need any further information.

Kind regards,

Fana.

Standard Bank Team

[colmac]

You have not read the issue. How do you reset the wallet PIN - NOT a voucher pin

[SilindileMbo]

Hi Colmac,

Thank you for getting back to us.

Our apologies for the break in communicatio, if you have blocked or can’t remember your wallet PIN, you can contact the Instant Money contact centre on 0860 466 639 for assistance.

Regards

Silindile

Standard Bank Team

[MLV]

And what about getting this service after hours?

[FanaM1]

Hi @MLV.

Our team is always here to help.

After hours, phone 0860 123 000 for any assistance.

What kind of support are you searching for, if you don't mind sharing?

We may be able to provide you with a self-service option.

We look forward to hearing from you.

Regards,

Team Standard Bank