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Insurance claim

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Neil1973
Occasional Contributor
I sumitted insurance claim on the 2/01/19. My ceiling collapsed to date no contact was made..no progress update. Done numerous follow ups. Unacceptable service. Refnr 737196. Where can I escalate my complaint. When you dail the 0860 nr it rangs forever.
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Community Coordinator

Hello @Neil1973 ,

 

I can understand your frustration on this and would like to apologise for the level of service received to date. Could I please ask that you forward your ID/policy number, reference number, and contact details to [email protected] with the subject line "Insurance claim" so that we can urgently look into this matter and assist you further.

 

Kind Regards,

Mandy

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