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Standard bank app

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Captain5926
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Standard bank app

I got a gift of a phone a relative of mine that had a standard bank account used to use. She had a standard bank app. I deleted the app and everytime i put a new one it says hallo with my relatives name. Went to my local branch and they told me to ask my relative to change the setting of the app on her new phone and for her to delete any phone which she is no longer using. She did so and the settings on her new phone show she only has her new phone. Despite that anytime i upload the up it does the same thing and as a result i can not use app for my own standard bank accounts. Please help
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