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13-01-2018 10:31 AM
26-11-2018 11:13 AM
The best way to resolve this is to contact us here: 0860 123 000 or visit your nearest branch with your ID and bank card for further assistance. Note, you can only change your pin through authentication process for security of your account hence we sending you to the branch/contact centre.
Let us know should you need us to intervene here.
25-03-2019 09:18 AM
Please be advised that you can now reverse unauthorised debit orders on the online banking platform, as well as, the mobile banking app. Please visit: https://community.standardbank.co.za/t5/Internet-banking/How-to-reverse-a-Debit-Order-on-Online-Bank... for more information on how you can reverse your unauthorised debit orders on the online/internet banking platform, as well as, https://community.standardbank.co.za/t5/Key-app-features/How-to-reverse-a-Debit-Order-on-the-Mobile-... for mobile banking app reversals.