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"The beneficiary reference number could not be identified for this account holder."

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Nick4879
New Contributor

I received the following error message when trying to add a new Wesbank beneficiary:

"The beneficiary reference number could not be identified for this account holder."

 

According to the Wesbank settlement letter, I should specify my account number as the Beneficiary Reference.

Because of the error message, I cannot add a beneficiary or make a once-off payment with this reference.

 

Is there another way to pay this beneficiary?  Where is the reference validated?

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