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"The beneficiary reference number could not be identified for this account holder."

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Nick4879
New Contributor

I received the following error message when trying to add a new Wesbank beneficiary:

"The beneficiary reference number could not be identified for this account holder."

 

According to the Wesbank settlement letter, I should specify my account number as the Beneficiary Reference.

Because of the error message, I cannot add a beneficiary or make a once-off payment with this reference.

 

Is there another way to pay this beneficiary?  Where is the reference validated?

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4 REPLIES 4
TCS1
New Member

I am experiencing the exact same problem.  We want to pay into a Wesbank account for one of our cars but can not do the payment, keep on getting the error:  "The beneficiary reference number could not be identified for this account holder."  PLEASE HELP URGENTLY

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Mbeeats
New Contributor

I am havig the same issue and i currently cannot pay my settlement please look into this ASAP

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Mbeeats
New Contributor

I used the Search for a listed beneficiary function seems to work  but i still get a "Could not process payment: failed" error please help

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Mbeeats
New Contributor

Ask Wesbank for the reference when you are using standard bank...they should give you a diffrent reference 

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