Community

Hello @Tmanbozzer,

Here is the article about Internet Banking and app. I have provided you with two links: https://community.standardbank.co.za/t5/Internet-banking/Registering-for-new-Online-Banking-if-you-v... & https://community.standardbank.co.za/t5/Internet-banking/How-to-switch-from-old-Internet-Banking-to-....

You well notice on the second link there's already a conversation happening with tags as well.

Let me know should you need more information on this.

Regards,

Boitumelo

Hello @Hans,

As part of our fraud monitoring practices, we flag transactions in certain countries as a ‘high risk’. In order for you to be assured your cards won’t be declined because of these flags, please inform us when you will be travelling.

To notify us of your travel dates, follow these steps:

• • Sign-in to the App
  • Swipe the screen from left to right
  • Navigate to ‘Manage Cards'
  • Select the card you’d like to use while you're abroad
  • Select ‘Use Card Abroad"
  • Toggle this to ‘on’
  • Confirm your departure and arrival dates
  • Select the country(ies) you'll travel to – up to 9
  • Add alternative contact details for someone else, while you are away
  • Take note of your reference number (top right corner)
  • You can change these settings at any time - and you will get a new reference number
  • You can also delete your travel by toggling 'Use card abroad' to 'off'

Enjoy your trip!

Regards, 

Boitumelo

Hello @Alib,

All pin reset are done at the branch level as you will need to swipe your card.

Let me know should require further assistance.

Regards,

Boitumelo

Hello @Emenrom,

Please be advised that you can redeem your Rewards Points as savings in a PureSave account. The minimum amount you can redeem into a PureSave account is 20 000 rewards points (R2 000). Redemptions have no limit, but must be in increments of 20 000 rewards points (R2 000).

Please view link to learn more on the different options available to you when redeeming your UCount points: https://ucount.standardbank.co.za/personal/redeem/.

Regards,

Mandy

Hello @Nonkuzn,

The best way to resolve this is to make sure that it is a scheduled payment not an immediate payment for reversal. Note, if this payment is for a personal beneficiary you will have to contact the other party as you will be only eligible to recall/reverse a debit order not a personal transaction.

You can contact us or visit our nearest branch to action this.

Let me know should you still need further assistance on this.

Regards,

Boitumelo

Hello @PeterMokhonoana,

Please forward your account details, ID number and contact details to [email protected] so that we may be able to look into your profile and determine where the funds are currently placed. Please remember to use the subject line "cash retracted, atm deposit" so that we may be able to identify your query and assist you further.

Regards,

Mandy