Community

Hi 

Could someone please assist. I have an Android phone(P8 lite). I've been using the banking app without failure for a couple years now. The problem I have experienced recently is that my accounts aren't visible on my dashboard(only displays "add account"). I have checked the following:

• Internet banking works fine.
• Cards are still linked
• Phone is linked in app
• Check balance peek, works fine! ???
• Once logged in can still access my beneficiaries, settings etc.
• My device name doesn't have special charaters (solution posted for IOS device)

I tried to figure out what has changed on my device... the only thing that comes to mind is that I changed the default mobile data sim setting i.e. from sim 1 to 2 (dual sim setup). I changed this setting as before, but this has no effect on the App.

Thanks.

Thanks.

Hi,

I would also like to know about these 'cash finance charges'. I spoke to a consultant at the bank (still have the emails) that said if I do an internet transfer from my credit card account to my cheque account - they are linked - the only charge would be R4. But then a R788 'cash finance charge' was deducted (on another occasion R550 or there about). Spoke to the consultant again who said to speak to card division. Spoke to 3 different people there and no-one could explain to me what it actually is. One lady started talking about it being ineterest charged and I reminded her that the first 55 days are interest free? Then she didn't know...... Spoke to another lady who said it's in the T's & C's from when I opened the account. I do still have them (2008) - it talks about interest and says further transaction charges may apply, the website contains a full list of transaction fees - but on the website it is never mentioned!!

Is there anyone at Standard Bank that actually knows what they are?? And is this a proudly Standard Bank fee, if it does exist? I phoned 2 other banks and they don't have it......

Frans

Hi

I have been using the Touch ID on my iPhone for the Standard Bank App. However, last week it stopped working, forcing me to enter the password in every time.

I have deleted and reinstalled the app hoping that the invitation to use Touch ID as your way of logging in will pop up but nothing has happened.

Please let me know what to do 

Faiza

Hi All

anglo is offering it' s shareholders the DRIP share options instead dividend payout.

i cannot seem to find out what share price they are offering ? unless i missed it.

your  comments please

regards

C

Hi 

I have a student achiever acount and would like to know if it's possible to pay online and how? Accoring to this page  I can use masterpass by downloaing the app. The Masterpass app by mastercard isn't available in South Africa and Standard Bank doesn't seem to offer a masterpass app. There is an app by Otilo but I don't see why I should trust that app? Please update your website to clarify which merchants are participating as that would be invaluable information for any customer. Additionally the hyperlinks used for legacy and computicket have been mixed up(minor annoyance but it makes me question the quality of your web devs and explains why the site is so unintuitive)