Community

Hello @VuyaniNtozini1

The best way will be for us to investigate this matter further. Please mail us your full query with your account details and contact so that we can look in to your query, you can mail us here: ask.SBSA@standardbank.co.za

Regards,

Boitumelo

Hello @Sanele3574

There is a chage for every cash transaction on your credit card. You will notice that this charges will depend on your usage of your credit card especially if you are using for withdrawals on any ATM.

Please see attached credit card pricing for 2017: http://www.standardbank.co.za/standimg/South%20Africa/PDF/Pricing/Credit_Card_Pricing.pdf

Let me know if this was helpful.

Regards,

Boitumelo

Hello @cssesq

Please note that when linking your account to Pay-pal using debit card this will require the routing number, which it is impossible to use the debit card for on-line transactions. You will notice that a debit card doesn't contain a CVV number hence it will not allow you to link an on-line account or further to make on-line purchases. The universal branch is applicable (051001) where you linking your on-line transaction or making on-line payments from a Pay-pal to your bank account (cheque or credit card only). This will also depend if you are sending or receiving money using Pay-pal which you will need your swift number or IBAN as they serve the same purpose for linking the account for transaction to take place.

For more information on your on-line transfers and payments please follow the link provided: http://www.standardbank.co.za/standardbank/Personal/Banking/Foreign-Exchange/Payments-and-transfers/...

Let me if this was helpful or should you need further assistance on this.

Regards,

Boitumelo

Hello @Mukesh

Please login on your app using your personal password. Swipe from left to right to open the navigational drawer (or click on the settings icon on the top left corner of the screen).  Simply go to ‘Settings’, then select the dashboard that you want to delete. Scroll down to the bottom of the screen and select ‘Delete dashboard’.

Let me know if this was useful.

Regards, 

Boitumelo

Hello @Emile79,

You can apply here: http://www.standardbank.co.za/standardbank/Personal/Borrowing/Home-Loans/Put-your-home-loan-to-work/....

Please follow the link for more details on this: http://www.standardbank.co.za/standardbankMobile/personal/Borrowing/Home-Loans/Get-more-from-your-ho.... I trust these links will guide you on your query and assist you in reaching your next on your banking.

Regards, 

Boitumelo

Hello @Siwe,

Kindly note that the on-line shopping at any point it will require you to capture your card details by using your card details including the CVV number which is a secure three digit pin at the back of your cheque or credit card. To resolve this you will have to upgrade your account to check account to enjoy on-line shopping.

Regards,

Boitumelo

Hello @Danielk,

I can imagine your frustration on this. As advise this option is only available on the app only when processing the payment, you can however log on your Internet Banking to verify if the email that was sent to is correct or not and you will be able to resend this proof to the same email or other email. When you logging in to your Internet Banking please go to Transactional history to view where the email was sent to or you can select proof of payments to resend.

Let me know if this was helpful.

Regards,

Boitumelo

Hello @Seipati,

You are able to update your daily limit via the app. Please login and follow bellow steps:

• Tap on the menu on your top left corner.
• Below on your dashboard select manage cards.
• Select the card that you would like to amend.
• Scroll down to card limits and select daily limit 
• Update your limit anything from R1000 to R10 000 per day.

Note any daily limit over R10 000 please visit your nearest branch for further assistance.

Regards,

Boitumelo