Good Day Krissy,
Kindly note that you have the option to increase your existing personal loan. Please be advised that you can log an application on our website, making use of the following link: https://www.standardbank.co.za/standardbank/Personal/Borrowing/Personal-loans and a consultant will be in touch with you to discuss your options.
The simple way to trace what might have went wrong is to retrieve the bank statement to get the inside of this. Note the sooner we are able to trace what happened to the transaction the better we can direct you on the next step to resolve this query. I will also advise that you get more information from the organization that debited your account as why the payment was unsuccessful.
I wait your response to intervene and assist in resolving this matter.
We've temporarily stopped the functionality that allowed you to increase your EAP limit on the app. You can read the details at https://community.standardbank.co.za/t5/Release-notes/App-EAP-limit-increase-unavailable-temporarily...
I can imagine your frustration on this. To resolve this for you we will require some information regarding the fault logged and account details to be sent to us for further intervention. You can mail us here with your details: ask.SBSA@standardbank.co.za subject line use "Pending investigation/Community query"
That email address does not exist, I have a similar issue i need help with urgently. I cant dial the 086 number as I am living in Kenya for the next two years. Please advise.
Delivery has failed to these recipients or groups:
The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.
The only way to resolve this is to forward us an email with the details of both accounts so that we can trace this transaction for you. Please email us on: ask.SB@standardbank.co.za note we do recycle the account numbers but in the case of the transaction being made and the account number is wrong or none existing, the money will be sent back into your account automatically after 24hrs to 72hrs.
I would still advise you to email us the details so that we can trace this one for you.
Please follow the following steps to send a secure message:
- Sign on to Internet Banking with your Card number, Customer Selected PIN and Password
- Click on Profile in the top menu bar.
- Select Secure message
- In the message field type in your request. If your contact details differ from the ones the branch have on file, please include these in the message.
- Click on continue at the bottom of the page
- On the following page, click on the Confirm button
Your home branch will receive the message the following business day