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25-03-2015
08:09 AM
What is the procedure to lodge a claim?
If a claim arises due to an insured danger, you can contact our Claims Fulfilment Centre on 0860 123 444 - Monday to Frid...
- Find more articles tagged with:
- insurance claim
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Show results in comments (9)
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Hi, I would like to claim for a burst geyser.
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Good day, I'm trying to report a burst geyser. I've been on the line for the past 20 minutes with t...
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How do I get through to a real person?
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What is the email address required to cancel home owners insurance with Standard Insurance? The cal...
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How do I get my home insurance claim to get completed - I had a geyser leak two weeks ago and the p...
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Hi I put in a claim for my geyser last month, it was replaced. It stopped working...
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Hello @Sabelo-Ngcobo, Can I please ask that you forward your details to [email protected]
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I have been holding the whole day. Please call back on 0845019428.
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I have lodged a claim on the 18th March 2019 (Claim number 19/023187). Standard Bank has appo...
25-03-2015
08:25 AM
4 Kudos
How long does it take for an EFT payment to clear?
There is a 24 hour period maximum clearance time for transfers between Standard ...
- Find more articles tagged with:
- clearance time
- EFT
- EFT clearance
- how long
- international payment clearance time
- Standard Bank to Absa
- Standard Bank to Capitec
- Standard Bank to FNB
- Standard Bank to Nedbank
- Standard Bank to other bank
- transfer
- Useless
- Waste of time
Labels:
Show results in comments (9)
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I made a payment from Standard bank to Fnb on Tueday evening around 9:30 pm its Friday today and th...
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Hello @Sandrasawyer, Kindly be advised that the 24 hour clearance time against one ...
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Please help urgently. How long is the Standard bank to Standard bank EFT clearance time ecactly ? I...
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Hello @Pinkzebra85, Kindly be advised that the our EFT clearance time takes a ...
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Why does it take so long to clear and other banks don't take so long. Please help me understand bec...
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Hello @Leratonkhame, Please be advised that payments to and from other banks ...
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Hi New on Std Bank how long does a payment clear from an FNB account into a standard bank...
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Has anyone ever explained that redundancy is not a form of security. I fail to understand why,in a ...
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Hello buksie, I understand your frustration and I apologise for the inconvenienc...
21-02-2018
01:31 PM
Two of the most commonly confused terms used in the banking sector is Available Balance and Current Balance. Although, these terms seem almost similar, if someone hears about...
Show results in comments (9)
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The difference between available balance and latest balance remains very confusing. Unfortunately, ...
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My difference between latest and available balance keep increasing it used to be 20 difference bt n...
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Ok i get it bt last year the difference was always the same until this month
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It never changes*
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Hi there my account says I've got 2000 rand more in the balance and it NEVER changed why can I not ...
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The balance on my account isn't correct it seems to have been overstated overdraft who do I bring m...
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Hello Mello, You cannot view the current pending transactions or deposits...
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How do I find out what deposits or transactions arw pending because I have a big difference between...
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Hello Kamogelo99, please forward your query, contact details and ID number to ask....
17-03-2015
10:41 PM
If you're experiencing problems with being locked out of your new Standard Bank app, then in order to login again, you'll need to reset your password.
These steps guide you through the pro...
Show results in comments (3)
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I've been locked out of my standard Bank app bcuz I forgot the password and whn I rest the old pass...
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Hi, i want to change my standard bank ID password but it requires me to enter the old password of w...
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I have been following exactly how to reset password etc but still getting a message saying ID not a...
12-03-2015
10:22 AM
2 Kudos
Once you have downloaded the new app for the first time, and created a Standard Bank ID, you will be asked to link your cards (this “pulls through” the accounts and beneficiaries that are associated ...
- Find more articles tagged with:
- link account to the app
- link card to the app
- linking accounts
- linking cards
Show results in comments (9)
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I have just registered an access bond, and added the access bond account to my banking app. However...
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How do i add my homeloan and Savings accounts back on the Dashboard? I deleted the previous dashboa...
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Hello there How do I get my credit card information and balances to show on my dashboard?
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Hello @jasonmatlou1, Please be advised that your credit card can be linked to...
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The does not give me that option to register my new card
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Can I link my Revolving credit plan loan account onto my banking app?
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Hello @Markus, You should be able to link your credit card once you have consulted ...
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Can Link my personal BlueBean credit card to the application where my business account is and will ...
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Hello Faith, When you log onto the app, there is an option VAF, if your VAF account is n...
23-10-2018
12:13 PM
What is an Immediate Payment?
Immediate Payments or Real Time Clearance, is the ability to pay a beneficiary at another bank within 60 seconds. Immediate Payments can only be made between 06:00am t...
- Find more articles tagged with:
- beneficiary
- Clear Funds
- clearance time
- Fast Payments
- Immediate Payment
- mobile app
- Pay and Clear
- Pay Beneficiary
- Real Time Payment
Labels:
Show results in comments (9)
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Has anyone tried using the new update 3.22.0 on iOS 13.5.1? It's not working properly on my ...
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Good day, I am trying to make an immediate payment on my banking app howver I cannot seem ...
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Hello @shirwin, The immediate payment option is available on the new updated v...
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I cannot send or print proof of payment. It's very frustrating as how do I show seller that I have ...
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To my knowledge, immediate payments are not possible in India. For example, recently I was at a ban...
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I did an immediate payment to my capitec account therefore in hasn't reflected ..what can I do
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Evening, ever since I'm trying to make a payment via the app but I keep on getting error and error ...
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I did an immediate payment on Sunday 09/06/2019 to an FNB bank account. I have called the Call Cent...
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Good morning I registered for online banking and installed the app yesterday. I could buy el...
07-05-2019
04:26 PM
Get banking that works for you.
Download the Standard Bank App and buy prepaid electricity using Mobile Banking App.
Here is how to:
Step 1: Open app
Step 2: Go ...
Show results in comments (9)
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Unknown exception has occurred This is the message I received while trying to buy electricity...
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When buying prepaid electricity you send an sms. The sms does not have the meter number. You only...
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Prepaid electricity app sends time out message or technical error
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I bought prepaid electricity and have not recieveda voucher number. Both meter no and cell no are c...
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I bought prepaid electricity I didn't receive the sms until now
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I am trying to purchase electricity on my app but it says meter not found but it is the correct num...
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Hi, when I try to purchase electricity, it says 'service unavailable' . I have never had this probl...
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Good day. Trying to buy prepaid electricity; displays message "unknown exception occurred". Same ph...
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This feature has not been working for the whole day. It fails to validate the meter number which I ...
30-03-2015
07:53 PM
How do I make a deposit at an ATM?
You can only make cash deposits at specialised ATMs like an Auto Bank and AutoPlus.
&...
Labels:
Show results in comments (5)
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can i deposit US DOLLARS at an ATM or send at ewallet? in SA
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Hi I deposited money on the 3rd of August into one of your ancient autobank atms with envelope depo...
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I am so cross-i deposited some money by the atm at the std bank atm in bergvliet(0542) money w...
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Can i make cash deposits at ATM in Greece?
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Hello @randaplan, Please be advised that it is not possible to deposit funds at an ...
22-05-2015
02:53 PM
4 Kudos
If you are not receiving your one-time-PIN (OTP) via SMS, then there may be a problem with the details that we have on record for you. Please visit your nearest Standard Bank branch to confirm the ce...
- Find more articles tagged with:
- can this be done over the phne
Show results in comments (9)
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I want to change csp pin online.please help
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I can't receive my one time pin anymore via my cell phone. Please assist.
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How do i cancel a monthly transaction between my current and savings account using the mobile appli...
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I went to the bank today to remove my old cellphone number and ask that my OTP gets sent to my emai...
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Hello vistoe, Please send your query and contact details to SBS...
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I haven't been receiving otp sms from standard bank every time i have to confirm is me. I used to r...
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What if I a.m. overseas
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Hello @AlecMamacos, Could I kindly advise that you forward your account details, ID...
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How do I deactivate the OTP system? i was very happy with my touch ID only for access Please advi...
28-06-2019
10:45 AM
1. How do I play Lotto on Banking App?
Login on the banking app.
Select “Buy”.
Lotto/Powerball landing screen.
Lotto/Powerball details (Choose options to play).
Lotto/Powerball r...
Show results in comments (9)
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Hi! There is no Lotto option on the Buy platform of my app, only airtime and electricty. The app is...
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Hello everyone! Well first of all I would like to thank you for this awesome and very helpful infor...
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No.28 I have not received the confirmation sms of numbers that I have played but received an sms st...
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Nice idea, mate! I also thought about such start-up some years ago, I'm sure it'll play off very qu...
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Lotto /powerball don't give me the option to select a bonus number or 6th number??? The format of t...
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I made a payment of R25.00 to my E wallet acc on the Ithuba national Lottery website from Std...
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Nice idea, mate! I also thought about such start-up some years ago, I'm sure it'll play off very qu...
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Can't seem to play lotto or powerball keeps telling me there is a technical error when I want to tr...
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Hello @Landmann, Kindly forward your digital ID (email address registered on app), ...
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