Visit our COVID-19 site for latest information regarding how we can support you. For up to date information about the pandemic visit www.sacoronavirus.co.za.
What is the procedure to lodge a claim?
If a claim arises due to an insured danger, you can contact our Claims Fulfilment Centre on 0860 123 444 - Monday to Frid...
Two of the most commonly confused terms used in the banking sector is Available Balance and Current Balance. Although, these terms seem almost similar, if someone hears about...
What is the difference between a monthly management fee and a monthly service fee on an account? (When a service fee is already being charged on transactions)
There is...
What is an Immediate Payment?
Immediate Payments or Real Time Clearance, is the ability to pay a beneficiary at another bank within 60 seconds. Immediate Payments can only be made between 06:00am t...
We are aware that there have been transactions debited to some of our customers’ accounts more than once. For the frustration this caused, we sincerely apologise.
Below are some questions ...
1. How do I play Lotto on Banking App?
Login on the banking app.
Select “Buy”.
Lotto/Powerball landing screen.
Lotto/Powerball details (Choose options to play).
Lotto/Powerball r...
FAQ’s
About Standard Bank Mobile
How do I get a Standard Bank Mobile SIM?
Standard Bank Mobile is an exclusive offering which is only available to Standard Bank customers. You must have a quali...
A series of webinars hosted by Simon brown to help you find your way around the Standard Online Share Trading and Auto Share Invest Platforms
1. Finding a share on the Standard ...
The below steps will assist you on how to do a "Debit Order Reversal" on Internet Banking
Step 1:
You need to be successfully signed-in to Online Banking (IBR) and can s...
What do I need to register for Internet Banking?
To register for Internet banking you must have a valid Auto Bank, MasterCard credit, Business Auto Bank or E Plan card, and ...