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25-03-2015
08:09 AM
What is the procedure to lodge a claim?
If a claim arises due to an insured danger, you can contact our Claims Fulfilment Centre on 0860 123 444 - Monday to Frid...
- Find more articles tagged with:
- insurance claim
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Show results in comments (9)
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How do I get through to a real person?
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What is the email address required to cancel home owners insurance with Standard Insurance? The cal...
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How do I get my home insurance claim to get completed - I had a geyser leak two weeks ago and the p...
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Hi I put in a claim for my geyser last month, it was replaced. It stopped working...
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Hello @Sabelo-Ngcobo, Can I please ask that you forward your details to [email protected]
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I have been holding the whole day. Please call back on 0845019428.
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I have lodged a claim on the 18th March 2019 (Claim number 19/023187). Standard Bank has appo...
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Hello @eugenegbasson, Could you kindly forward us your policy number, ID number and...
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Good morning I need to give notice that Im moving to another insurer effective 01 January ...
21-02-2018
01:31 PM
Two of the most commonly confused terms used in the banking sector is Available Balance and Current Balance. Although, these terms seem almost similar, if someone hears about...
Show results in comments (9)
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My difference between latest and available balance keep increasing it used to be 20 difference bt n...
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Ok i get it bt last year the difference was always the same until this month
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The balance on my account isn't correct it seems to have been overstated overdraft who do I bring m...
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Hello Mello, You cannot view the current pending transactions or deposits...
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How do I find out what deposits or transactions arw pending because I have a big difference between...
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It never changes*
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Hi there my account says I've got 2000 rand more in the balance and it NEVER changed why can I not ...
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Hello Kamogelo99, please forward your query, contact details and ID number to ask....
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Hi I'm on the student account and my available balance and latest balance do not correspond. ...
30-03-2015
07:51 PM
What is the difference between a monthly management fee and a monthly service fee on an account? (When a service fee is already being charged on transactions)
There is...
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Show results in comments (9)
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I am also pissed by this honoring fee, day light robbery!
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I am so confused as to why an honouring fee was deducted when it is not my fault that Pick n Pay on...
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Hello @nmasekoz, Can I kindly ask that you forward your account details, ID number ...
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I have an elite current account with your institution for more than 7 years In May 2019 I sta...
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Hi,i invest $250 with COINMINING301 in USA,after 3 days they said i must pay signal fee $670 and ta...
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I have a debit MasterCard and really need to be able to make online purchases (especially for makin...
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Hello @Jamunaji, Please be advised that currently you aren't able to make online pu...
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How come if i switch to an "Access Account" from my Private Banking package i cant keep my exi...
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Thank you!
23-10-2018
12:13 PM
What is an Immediate Payment?
Immediate Payments or Real Time Clearance, is the ability to pay a beneficiary at another bank within 60 seconds. Immediate Payments can only be made between 06:00am t...
- Find more articles tagged with:
- beneficiary
- Clear Funds
- clearance time
- Fast Payments
- Immediate Payment
- mobile app
- Pay and Clear
- Pay Beneficiary
- Real Time Payment
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Show results in comments (9)
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Has anyone tried using the new update 3.22.0 on iOS 13.5.1? It's not working properly on my ...
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Hello @shirwin, The immediate payment option is available on the new updated v...
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Good day, I am trying to make an immediate payment on my banking app howver I cannot seem ...
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I cannot send or print proof of payment. It's very frustrating as how do I show seller that I have ...
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To my knowledge, immediate payments are not possible in India. For example, recently I was at a ban...
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I did an immediate payment to my capitec account therefore in hasn't reflected ..what can I do
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Evening, ever since I'm trying to make a payment via the app but I keep on getting error and error ...
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I did an immediate payment on Sunday 09/06/2019 to an FNB bank account. I have called the Call Cent...
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Good morning I registered for online banking and installed the app yesterday. I could buy el...
04-03-2021
04:54 PM
We are aware that there have been transactions debited to some of our customers’ accounts more than once. For the frustration this caused, we sincerely apologise.
Below are some questions ...
- Find more articles tagged with:
- Debit Order
- transactions debited
28-06-2019
10:45 AM
1. How do I play Lotto on Banking App?
Login on the banking app.
Select “Buy”.
Lotto/Powerball landing screen.
Lotto/Powerball details (Choose options to play).
Lotto/Powerball r...
Show results in comments (9)
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Hi! There is no Lotto option on the Buy platform of my app, only airtime and electricty. The app is...
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Hello everyone! Well first of all I would like to thank you for this awesome and very helpful infor...
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No.28 I have not received the confirmation sms of numbers that I have played but received an sms st...
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Nice idea, mate! I also thought about such start-up some years ago, I'm sure it'll play off very qu...
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Lotto /powerball don't give me the option to select a bonus number or 6th number??? The format of t...
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I made a payment of R25.00 to my E wallet acc on the Ithuba national Lottery website from Std...
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Nice idea, mate! I also thought about such start-up some years ago, I'm sure it'll play off very qu...
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Hello @Landmann, Kindly forward your digital ID (email address registered on app), ...
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Can't seem to play lotto or powerball keeps telling me there is a technical error when I want to tr...
05-02-2019
10:58 AM
FAQ’s
About Standard Bank Mobile
How do I get a Standard Bank Mobile SIM?
Standard Bank Mobile is an exclusive offering which is only available to Standard Bank customers. You must have a quali...
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02-07-2020
06:18 PM
A series of webinars hosted by Simon brown to help you find your way around the Standard Online Share Trading and Auto Share Invest Platforms
1. Finding a share on the Standard ...
18-03-2019
05:06 PM
The below steps will assist you on how to do a "Debit Order Reversal" on Internet Banking
Step 1:
You need to be successfully signed-in to Online Banking (IBR) and can s...
Show results in comments (9)
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How to Reverse Normal payments
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Why are there no options to reverse an amount higher than the R200.00.
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HOW TO REVERSE 1300.
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Hello @Mabu , Please visit: https://community.standardbank.co.za/t5/In...
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Hi, how do I reverse R200 + debit order?
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I reversed some debit users in Friday it's Tuesday now but still the mine is not back in my account.
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I reversed some debit orders on friday it's Tuesday now but still the funds are not reflecting back...
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So if it's more than 200 I can't do reverse derbit?
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I have phoned 8 times and held on for hours, i have to reverse a debit order but i am not coming th...
25-03-2015
08:29 AM
1 Kudo
What do I need to register for Internet Banking?
To register for Internet banking you must have a valid Auto Bank, MasterCard credit, Business Auto Bank or E Plan card, and ...
- Find more articles tagged with:
- CSP
- digital banking
- Internet Banking
- Online Banking
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Show results in comments (9)
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Hello @MandyC Please share your initial query with your account details for f...
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I cannot visit a branch and it is expensive to call from London as I am here now. I need standard b...
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I tried to register on the application but I never received the verification code in my Gmail
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good day! when I registered I have never seen a Customer Selected PIN (CSP) ??? what should I do ne...
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Hi, Are you using the app for the first time? Regards, ...
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The app is asking for a 5 digit number for my ATM pin, I only use a 4 digit.....can't set up the ap...
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what is my csp number
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Hi Mprintos, CSP stands for Customer Selected Pin, which is a pin you have chosen to u...
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I got a new card,and my card number has changed, how do I swap from using the old card to the new o...
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