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23-10-2018
12:13 PM
What is an Immediate Payment?
Immediate Payments or Real Time Clearance, is the ability to pay a beneficiary at another bank within 60 seconds. Immediate Payments can only be made between 06:00am t...
- Find more articles tagged with:
- beneficiary
- Clear Funds
- clearance time
- Fast Payments
- Immediate Payment
- mobile app
- Pay and Clear
- Pay Beneficiary
- Real Time Payment
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Show results in comments (9)
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Has anyone tried using the new update 3.22.0 on iOS 13.5.1? It's not working properly on my ...
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Hello @shirwin, The immediate payment option is available on the new updated v...
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Good day, I am trying to make an immediate payment on my banking app howver I cannot seem ...
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I cannot send or print proof of payment. It's very frustrating as how do I show seller that I have ...
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To my knowledge, immediate payments are not possible in India. For example, recently I was at a ban...
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I did an immediate payment to my capitec account therefore in hasn't reflected ..what can I do
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Evening, ever since I'm trying to make a payment via the app but I keep on getting error and error ...
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I did an immediate payment on Sunday 09/06/2019 to an FNB bank account. I have called the Call Cent...
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Good morning I registered for online banking and installed the app yesterday. I could buy el...
28-06-2019
10:45 AM
1. How do I play Lotto on Banking App?
Login on the banking app.
Select “Buy”.
Lotto/Powerball landing screen.
Lotto/Powerball details (Choose options to play).
Lotto/Powerball r...
Show results in comments (9)
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Hello everyone! Well first of all I would like to thank you for this awesome and very helpful infor...
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No.28 I have not received the confirmation sms of numbers that I have played but received an sms st...
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Nice idea, mate! I also thought about such start-up some years ago, I'm sure it'll play off very qu...
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Hi! There is no Lotto option on the Buy platform of my app, only airtime and electricty. The app is...
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Lotto /powerball don't give me the option to select a bonus number or 6th number??? The format of t...
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I made a payment of R25.00 to my E wallet acc on the Ithuba national Lottery website from Std...
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Nice idea, mate! I also thought about such start-up some years ago, I'm sure it'll play off very qu...
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Hello @Landmann, Kindly forward your digital ID (email address registered on app), ...
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Can't seem to play lotto or powerball keeps telling me there is a technical error when I want to tr...
05-02-2019
10:58 AM
FAQ’s
About Standard Bank Mobile
How do I get a Standard Bank Mobile SIM?
Standard Bank Mobile is an exclusive offering which is only available to Standard Bank customers. You must have a quali...
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25-03-2015
08:09 AM
What is the procedure to lodge a claim?
If a claim arises due to an insured danger, you can contact our Claims Fulfilment Centre on 0860 123 444 - Monday to Frid...
- Find more articles tagged with:
- insurance claim
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Show results in comments (9)
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Hi I put in a claim for my geyser last month, it was replaced. It stopped working...
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How do I get my home insurance claim to get completed - I had a geyser leak two weeks ago and the p...
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What is the email address required to cancel home owners insurance with Standard Insurance? The cal...
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Hello @Sabelo-Ngcobo, Can I please ask that you forward your details to [email protected]
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I have been holding the whole day. Please call back on 0845019428.
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I have lodged a claim on the 18th March 2019 (Claim number 19/023187). Standard Bank has appo...
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Hello @eugenegbasson, Could you kindly forward us your policy number, ID number and...
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Good morning I need to give notice that Im moving to another insurer effective 01 January ...
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Hello @blaisey9, Could I kindly advise that you contact our Home Owners Insurance C...
25-03-2015
08:29 AM
1 Kudo
What do I need to register for Internet Banking?
To register for Internet banking you must have a valid Auto Bank, MasterCard credit, Business Auto Bank or E Plan card, and ...
- Find more articles tagged with:
- CSP
- digital banking
- Internet Banking
- Online Banking
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Show results in comments (9)
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I cannot visit a branch and it is expensive to call from London as I am here now. I need standard b...
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Hello @MandyC Please share your initial query with your account details for f...
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I tried to register on the application but I never received the verification code in my Gmail
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good day! when I registered I have never seen a Customer Selected PIN (CSP) ??? what should I do ne...
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Hi, Are you using the app for the first time? Regards, ...
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The app is asking for a 5 digit number for my ATM pin, I only use a 4 digit.....can't set up the ap...
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what is my csp number
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Hi Mprintos, CSP stands for Customer Selected Pin, which is a pin you have chosen to u...
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Hi Bells, You will need to register the new card and link it to your internet and ce...
18-03-2019
05:06 PM
The below steps will assist you on how to do a "Debit Order Reversal" on Internet Banking
Step 1:
You need to be successfully signed-in to Online Banking (IBR) and can s...
Show results in comments (9)
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Why are there no options to reverse an amount higher than the R200.00.
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How to Reverse Normal payments
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HOW TO REVERSE 1300.
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Hello @Mabu , Please visit: https://community.standardbank.co.za/t5/In...
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Hi, how do I reverse R200 + debit order?
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I reversed some debit users in Friday it's Tuesday now but still the mine is not back in my account.
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I reversed some debit orders on friday it's Tuesday now but still the funds are not reflecting back...
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So if it's more than 200 I can't do reverse derbit?
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Hello @Louise5, Please be advised that you can now reverse unauthorised debit orde...
17-03-2015
10:47 PM
Please select the Have You Forgotten your Password link on the app. Enter the following details:
Your Standard Bank card number
Your ATM PIN associated with the card
Your ID/passport...
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Show results in comments (9)
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I was able to reset password but every time I try to pay online, I get an sms with a confirmation O...
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I have forgotten my online standard bank app password, I always sign in with my thumb print and now...
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I can't find that question on my app
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Hi due to entering the wrong pin when asked for ATM PIN. I have been lockout and apparently I have ...
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I am overseas and I would like to change phone. Would I be able to receive the OTP pin via email?
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Hi. I am logged into the standard bank app on my cellphone but can't log into the internet banking ...
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Hello @DaniCat, Can I kindly ask that you forward your Standard Bank ID (email addr...
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I was trying to buy Hollywood voucher it required password I forgot it and it says it's blocked I c...
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Hi, I tried to get cash out of the ATM, but after putting my pin in, it gave my card back and said ...
25-03-2015
08:38 AM
How do I buy airtime using cellphone banking?
You can either dial *120*2345# and select the prepaid recharge option, or to use the Quick Top Up service simply di...
- Find more articles tagged with:
- 5
- airtime
- cell phone banking
- Cellphone banking
- prepaid
- Quick Top Up
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Show results in comments (9)
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How do I stop buying airtime on my app, I keep misusing money because of airtime.
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I bought R40 airtime today via the app but did not get it, and i got the sms to confirm i bought ai...
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I purchased Airtime to the incorrect number twice ..... It was off by 1 digit.. I have call t...
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Hi Standard bank team. I bought airtime last night worth R200 buck and I mistakenly chose the wron...
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We paid airtime over to the right number but the wrong network. How do we reverse it?
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How do I cancel a schedule payment?
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Hello @Eugene1, The best way to resolve this is to follow the below steps to amend ...
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How do I reverse a transaction @StandardBank wrote: How do I buy airtime using cellphone bank...
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Please,How do I buy airtime using the stanbic bank application? Though I have tried but left with ...
19-03-2019
10:37 AM
Follow the below steps when reversing a debit order on your App:
Step 1:
You need to be signed into the mobile app and have accounts linked to your SA dashboard, then click on t...
Show results in comments (8)
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Which number can I call to reverse a debit order, this online thing is useless and very frastrating...
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Hello @ketebereng9207 You will need to contact customer care on 0860 123 000 ...
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The debit order that I want to reverse isn't appearing on my app what should I do
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There is no "Manage debit orders" on my app. There is only "Debit check" Please assist!!!
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Hello @David4, You need to update your Mobile Banking App Software to the recent update ...
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Good day I dont have manage debit order on my app,its only show debit order, and it's not wo...
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Reverse Debit order is not working on my app,error message is try again later..it has been over tw...
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There no manage debit order on my app,need help
30-03-2015
07:53 PM
How do I make a deposit at an ATM?
You can only make cash deposits at specialised ATMs like an Auto Bank and AutoPlus.
&...
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Show results in comments (5)
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Hi I deposited money on the 3rd of August into one of your ancient autobank atms with envelope depo...
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I am so cross-i deposited some money by the atm at the std bank atm in bergvliet(0542) money w...
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Can i make cash deposits at ATM in Greece?
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Hello @randaplan, Please be advised that it is not possible to deposit funds at an ...
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Can a current account hold more than R1000 000, because I'm using my current account for stokvel an...
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