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05-04-2021 09:09 AM
I received the following error message when trying to add a new Wesbank beneficiary:
"The beneficiary reference number could not be identified for this account holder."
According to the Wesbank settlement letter, I should specify my account number as the Beneficiary Reference.
Because of the error message, I cannot add a beneficiary or make a once-off payment with this reference.
Is there another way to pay this beneficiary? Where is the reference validated?