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Good morning.   Thank you for reaching out.   Please note that instant money voucher SMSs are sent out immediately after the voucher is successfully created.   If you created the voucher, you can check the instant money voucher number under "instant money manage."   To access it from the app, please follow these steps: Open and sign into the Standard Bank App, Click transact, Select send, Select manage vouchers. You can request that the sender provide you with the voucher number by following these steps to access their mobile app.   If the voucher is from a betting company, please get in touch with the company and request for the voucher to be resent.   For any pin related issues, kindly contact our instant money team at 0860 466 639.   Regards, Standard Bank Team ... View more

Hi @Sindi15.   Thank you for sharing your email.   We have forward the dispute form as requested.   If you have any questions, please do not hesitate to contact us.   Regards, Standard Bank Team ... View more

Good morning, @AJTEX1.   Thank you for your input. This appears to be a frustrating experience.   Please contact us at [email protected] with your personal details so that we can investigate and resolve this situation as quickly as possible.   We look forward to hearing from you via email.   Regards, Team Standard Bank ... View more

Good morning, @Caiphus.   Thank you for contacting us.   Please tell us what kind of help you need so that we can help you.   We await your response, or you may refer to the information we provided you to complete the limit increase process.   Regards, Team Standard Bank ... View more

Good day Salflo04.   Thank you for reaching out.   Instant money voucher SMSes are sent out immediately after the voucher is successfully created.   If you created the voucher, you can check the instant money voucher number under "instant money manage."   To access it from the app, please follow these steps: Open and sign into the Standard Bank App, Click transact, Select send, Select manage vouchers. You can request that the sender provide you with the voucher number by following these steps to access their mobile app.   If the voucher is from a betting company, please get in touch with the company and request for the voucher to be resent.   For any pin related issues, kindly contact our instant money team at 0860 466 639.   Kind regards, Standard Bank Team ... View more

Good morning, @PP3.   Thank you for reaching out.   EFTs from Standard Bank to Standard Bank take 0–24 hours.   EFTs to other banks take 2–3 working days.   Both may be delayed when processed over the weekend or on a public holiday.   Let us know if you require further assistance on this.   Kind regards, Standard Bank Team ... View more

Good morning, @mpumi1903.   Thank you for bringing this to our attention.   Kindly note that our branch changes contact numbers in accordance with banking policy.   This is done to check that the information provided is correct, and there is a form you must fill out to confirm a contact number change so that the procedure runs smoothly.   Thank you very much, Team Standard Bank ... View more

Hi @AshThom15.   We appreciate you alerting us about this.   We want to reassure you that Home Affairs is aware of the problem and is attempting to find a solution.   Please be aware that the consultant will ask you to confirm where you would like to pick up your paperwork after taking your fingerprints.   Kindly inform us if there is anything further we can do to assist.   Sincerely, Team Standard Bank ... View more

Good day @AsandaT.   Once a card is lost, stolen, or retained by the ATM machine, you need to urgently contact our lost cards team on 0800 020 600.   You then need to order one if it is a check or credit card.   If it is a debit card, you can visit your nearest branch with your ID book for a replacement debit card.   After the card is collected, you will be able to link your card under dashboards on the mobile app.   Can I kindly advise that you don't post your personal or account details on this platform, as it's public?   Please let me know if this answers your question.   Kind regards, Standard Bank Team ... View more

Hi @williamsmushfee.   We appreciate your communication with us.   We discussed the procedures to be followed when reversing a debit order.   Please take a moment to look into them, and if you are able to successfully reverse a debit order, let us know.   Sincerely, Team Standard Bank ... View more

Good afternoon, @Stella5.   Thank you for bringing this to our attention, and we're happy to assist you with amending your OTP preference.   Please send us the below documents to enable us to assist you further.   front and back of your card. 3 specimen signatures -Copy of ID and passport letter confirming the email address you need to change the OTP's to and the card number you use for internet banking.   Upon receipt of all correspondence, our team will assist you effectively.   Forward them to [email protected] for immediate assistance.   Kind regards, Standard Bank Team ... View more

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A running balance refers to the current available balance in an account after taking into account all pending and completed debit transactions. It's an ongoing calculation that reflects the real-time status of your account funds. When a debit order is initiated, it's not immediately deducted from your account. Instead, it's marked as pending, and the running balance is adjusted accordingly. This means that the running balance provides a more accurate picture of your current available funds, considering both withdrawals that have already cleared and those that are still processing. *Play basketball stars unblocked game whenever you want* The running balance is particularly useful for managing your finances and avoiding overdrafts. By keeping track of your running balance, you can ensure that you have sufficient funds to cover upcoming debit orders and avoid incurring overdraft fees. ... View more

Good day, @Humphrey1.   Thank you for getting in touch with us.   Cash finance charges will be charged to your account until the credit account has been settled.   In order for it not to go off your account, the account needs to be paid in full.   We hope the information provided helps.   Regards, Standard Bank Team ... View more

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Good morning @Nomzaolanga.   Thank you for reaching out to us.   Please keep in mind that we provided instructions on how to retrieve your account confirmation letter.   Please let us know whether you were able to download the confirmation letter.   We look forward to hearing from you.   Regards, Team Standard Bank ... View more

Good morning 0652210884m.   Thank you for reaching out to us.   Please keep in mind that we provided instructions on how to retrieve your account statements.   Please let us know whether you were able to download the statement.   We look forward to hearing from you.   Regards, Team Standard Bank ... View more

Good day @Alvinmende.   Thank you for contacting us.   We'd like to help; could you please tell us how would you like us to assist you.   Kind regards, Standard Bank team ... View more

Good day @velihdube.   We appreciate you contacting us.   We cannot confirm how long it takes for funds to appear in a Standard Bank account.   Please contact the bank from where the payment was originated for an accurate ETA.   Please let us know if you require any other assistance.   Thank you very much. Team Standard Bank ... View more

Hi,   I am waiting for a Discivery payment ot reflect in my account.  Payment was made 13 Nov 13:44 PM and it has still nto cleared.   ... View more

Good day @Angy.   Thank you for reaching out. I took some time and visited Hollywood Bet, and I found the following:   It can take between 24 and 48 hours for funds to clear through. Should it take longer than this, please call our helpline on 08600 42387, and we will put you in contact with our accounts team.   This information was taken from the Hollywood Bets website.   Kindly reach out to them and inquire about the delays in your voucher.   Kind regards, Standard Bank Team ... View more

Good day @Predominate.   Thank you for reaching out.   To use your app, it requires you to be DigiMe'd.   To link and secure your device, please follow the steps below: After logging in Click more Click on your user ID or name. Click the link and secure your profile. Once it has been linked, you should be able to use your banking app.   Let us know if you require further assistance on this.   Kind regards, Standard Bank Team ... View more

Good day, Community member.   It's great to see you here.   Please tell us how you would like us to assist you.   Regards, Standard Bank Team ... View more

Good day @J4R.   We appreciate you contacting us.   Sure, you can use our router number to link a credit card and cheque, but not an account.   Note that this is not a "one and done" approach. Receiving an OTP to finish attaching your card takes longer than a day.   If you tried to follow these instructions and were successful in linking your card, please let us know.   Your suggestions are much valued.   Sincerely, Team Standard Bank ... View more

Good day @Ruzayne.   Thank you for getting in touch with us.   No, it is not possible. You need to have an existing account, as the funds will be transferred to your account.   Should you consider opening an account, please use the link below.   https://www.standardbank.co.za/southafrica/personal/products-and-services/bank-with-us/bank-accounts/our-accounts   We hope the information provided is helpful.   Regards, Standard Bank Team ... View more

Good day Matlhasego.   Thank you for getting in touch with us.   We would like to investigate this matter for you. But before we can do so,   Kindly refresh your page and restart the process to check if it will not filter through.   Should it not, kindly email us at [email protected] for further assistance.   Regards, Standard Bank Team ... View more

Good day @Shaheer.   Thank you for contacting us to inquire about the lounges to which you have access. Please visit the following page for further information: https://www.standardbank.co.za/static_file/South%20Africa/PDF/Miscellaneous/Claiming_your_credit_card_benefits_how_to_guide.pdf We hope the information we've provided is useful. Regards, Team Standard Bank ... View more

Good morning Luthando29.   We kindly advise that you don't post your personal or account details on this platform, as it's public.   Please tell us what assistance you were looking for.   We'd like to hear from you.   Regards, Standard Bank Team ... View more

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Good day Onitk.   We appreciate your contact.   If you created the voucher, you can reset the pin by following these steps: Open the Standard Bank App and sign in. Click transact, then send and manage vouchers. If the voucher was created by someone else, please have them follow the steps outlined above to change it or view the pin for you.   If you received the voucher from a betting company, please contact our instant money team at 0860 466 639.   Regards, Standard Bank Team. ... View more