Shortly after updating the mobile app on an iPhone, I am unable to logon. This worked initially, but now fails. When launching the app, I am prompted for a one-time password, receive the OTP successfully, but once it is entered I get a "technical exception" error. If I click re-send, I see a message saying "The cellphone number you provided does not match what we have on your file. For security reasons we cannot allow you to continue until you have updated your information at your branch" Why has this suddenly stopped working and who has changed my details? I live in the UK, so can't just pop into a branch ... although ironically, I work for a Bank that is 40% owned by Standard Bank Group! Has anyone else had this issue and how have you resolved this? I have logged a support call with Standard Bank, but am also looking for additional support to resolve this sooner. Kind Regards.
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