Hi due to a system error on standard bank systems a supplier was overpayed. The bank has acknowledged it is/was a system error on the bank side and nothing incorrect when i did the eft. This issue occured on the 25th of July. three calls later and to date no return of the overpayment has been executed. This was a known issue at the time and the bank kept the online banking application available. Escalated to IT and team leader...no response. This is pathetic from a bank i have been using for +-20yrs. Is it time to consider an alternate? How many other people are affected by this?
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