I know it's a bit too late but.... Standard bank need to make it easier for their customers. Especially in emergency situations like this. Possible solution I concur with, from this fellow customer - Set daily withdrawal limits functionality on the app. Let us freely manage our own money please and thank you :-) Live up to your slogan. Give your customer the right to believe in you. Your response in this matter was very cold. ('Hi, You will need to visit a branch to increase your daily limit and you will need your ID to do so.") Really?? You're not speaking to money but people who entrust their money to you and trust that you will help if need be. Policies must change. Other banks "Make things happen" for their customers. "Standard Bank is constantly evolving to meet the changing needs of our customers. Our slogan “ Moving Forward ” forms part of a greater creative strategy: one that focuses on making the right connections, which we believe is an integral part in achieving success." - (taken from the official website) I still love you Standard Bank but some of your policies (and people skills) need to "EVOLVE" @StandardBank wrote: Hi, You will need to visit a branch to increase your daily limit and you will need your ID to do so.
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