I had the same problem, I bought a R1000 waited and waited, then holding on at least 54 minutes before they answered and that’s after 12 phone calls they said they couldn’t see the funds on my account because they couldn’t access my bank statements because of a technical problem, I then couldn’t access internet banking for the whole day due to their error, they didn’t care because it’s not their problem, they transfer you from pillar to post... I eventually got refunded but the service was horrendous, I just recently opened my standard bank account and I am definitely going to close it.
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