Hi Boitumelo Well if that's the case, then please can you make sure that you advise the relevant person within Standard Bank as well as Home Affairs, to clearly state that on their websites where the online passport application process is described. That will avoid a lot of frustration and rework by customers in future who, like me, completed the entire application, then got to the payments section only to realise that you can't do the payment online if the account you are paying from in not in the exact same name as the passport/ID applicant. In my case I had to cancel the Std Bank payment, then reload a FNB payment (where my account in my name is), then pay via FNB. But now it only allows me to go to a FNB branch to do the biometrics, not a Std Bank branch, and there is no participating FNB branch in Cape Town, only in Gauteng! So now at the end of all of that I am still forced to go into a Home Affairs branch. Very annoying and Very frustrating.
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I see that the MyBills feature is now available on the new site. After completing my passport applocation on eHome Affairs and making the payment request, I went onto Std Bank online banking to "authorise" the payment. Clicked on Pay MyBills, then added Home Affairs successfully as a Billing Beneficiary. However it now states " You currently don't have any outstanding bills" ! So for some reason the Std Bank system is not pulling through the payment requests on the Home Affairs system. Could it be because the account I am making payment from is in my husband's name? (I am co-signatory) Please advise urgently as I'd like to finalise this. Thank you
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