Totally agree with Kaz !! This morning Standard ATM in Secunda malfunctioned once again on deposit and withheld thousands of rand in the machine without reflecting a deposit. I go to the help desk where we used to get the relevant forms, we do this alot :-( just to be told to now go to the enquiry qeue! Now I have to open my doors at 09h00 and find myself standing in an enquiry qeue at 08h50 to get some forms to fill out in order to get my money back from their antiquated malfunctioning machines! Needless to say I lost it and demanded to see a manager which was then arranged to assist me. Why do we have to cause a scene before receiving efficient service? Not a nice way to start a week!! :-(
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I love the way Standard Bank just dictate on how it is going to be and toughluck for their clients. Arrogance comes to mind! Clients want and need an immediate clearance facility as is offered by various other banks! When is Standard Bank going to listen to their customers? It is really clear that Standardbank is way behind on their software and hardware systems! I am a bussines owner and make use of ATM deposits quite a lot. I am forever having trouble with Standardbank atiquated ATM's in this regard. Maybe it is time more people including myself send a wake-up call to Standardbank by switching!
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