Totally agree with Kaz !! This morning Standard ATM in Secunda malfunctioned once again on deposit and withheld thousands of rand in the machine without reflecting a deposit. I go to the help desk where we used to get the relevant forms, we do this alot :-( just to be told to now go to the enquiry qeue! Now I have to open my doors at 09h00 and find myself standing in an enquiry qeue at 08h50 to get some forms to fill out in order to get my money back from their antiquated malfunctioning machines! Needless to say I lost it and demanded to see a manager which was then arranged to assist me. Why do we have to cause a scene before receiving efficient service? Not a nice way to start a week!! :-(
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