Good day, I'm a long-time Prestige client and tried to create a virtual card per the instructions via the banking app. The tile is created on the dashboard, but when I try to create any type of virtual card I get a message saying that I am not allowed to create a virtual card online and must visit my branch (which is now closed down by the way) and take my proof of address? Why, I am already FICA verified?! Any insight on this would be appreciated. Regards, Howard
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