If you are considering using a Standard Bank credit card, I suggest that you look elsewhere. Many other options. The support is non-existant / inadequate / ineffective. The "Call me back" does not elicit any response. The Contact us number eats all your airtime while you listen to their "adverts" / promo stuff. Then they take your number to call you back - NEVER happens..... They have twice in this last week DECLINED my Mastercard due to ?????? It is fully paid up to date (In full - not minimum payment, no budget plan etc.). I have a significant credit limit anyway. Expiry date about 4 or 5 years ahead. Card is not faulty, not a merchant problem either. No reason given. No appology - just massive inconvinence and embarasment for me. I have lost special offers due to them expiring in time due to the delay. Without doing or changing ANYTHING the card suddenly and unpredictably works the next time (Maybe). I am over it after more than 50 years continuous with Standard Bank (Bandard Stank). Not just Credit Card - Other accounts and investments as well. So BE ADVISED: This is how you can expect to be treated (Ignored) after a lifetime with this bank. Oh, I even tried email. Due to Covid and my equally aged spouse's co-borbidities - It is not safe for us to go into a branch and sit in queues for hours, so that is also not an option. So, I am, and I suggest that you also do, looking for another bank which actually cares about their customers and tries to accommodate their circumstances and age. This one DOES NOT. I forgot to mention that apart from the credit card account I also have transactional and investment accounts with them. Rest assured that as the opportunity arises these will be re-located to another bank (Still deciding which, but Google is my friend). Caveat emptor. Cheers Peter J Hutchison
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