Yes! I was so relieved to find your message as I am having a similar experience. I am asked a whole lot of questions and told at the end I failed the security test. Some of the questions are not that easy to answer and it seems that if they have one which you don't have the answer for, or at least don't know what information they have, then you're blocked out of your account. In my case, I suspect it may be a question relating to who my previous employer was, and I have had many. Whichever one they have on record isn't the one they want. It's crazy as I'm in the UK and basically stuck now, not able to get any customer service to change the One Time Pin delivery method, so therefore can't add a new beneficiary and effectively can't use my account properly. What if one actually can't remember or doesn't know the answer to all these questions? Surely there must be a better way - perhaps asking things that we would know, like my mother's maiden name etc. If anybody out there can help I'd be grateful for suggestions.
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