The latest versions of the app for phone and tablet are available in the app stores. There is a function that checks whether your OTP details have been set which in this case looks like they haven't. Follow the prompts, enter your cellphone number (which has to be a cell phone number that the bank has record of on your customer profile) and that should solve your problem. If you are not asked to activate OTP , then you need to look out for the OTP that should be delivered to your preffered choice (SMS or email).
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