Hi @MandyP Does this mean that if someone gets hold of your details and places a debit order on your account without your consent that the bank can not insist on further confirmation from the Company that they actually have consent to take money off someone's account. If this person is saying they can not get hold of the Company, Do not know who they are and that the information the Bank has given them is non functional, would this not reflect badly on the Bank? Surely there are controls in place to ensure that the customer is not getting scammed, and to stop further scams from taking place on these accounts?
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