Dear Standard Bank I have been with standard bank my entire life and do litterally everything through Standard Bank, student loans, car loans ect. I am however struggeling with the following and it is really frustrating: I need to send a simple proof of payment to my gardening service. I can see the transaction on my mobile App but there is no way to get a proof of payment on the App, I did put in an e-mail adress when doing the transaction, but the recipient didn't receive it. I do not use online banking, but it seemed to be the only option for me, since I was put on hold for 10 minutes when trying to call Standard Bank, I eventually ran out of airtime and the call dropped. When I baught more airtime (using your mobile app) and phoned again, an automated voice simply said "We are congested at the moment". So I tried to register for the Online banking (which is already redundant since I have the mobile App) and it said that my details are already in use. So I tried the "forgot password" route, and it only said that my details do not match the details on your system. So after approx 1 and a half hours of struggeling to get a simple proof of payment, it seems that I will now have to physically drive to a branch, to get one e-mail for a proof of payment. I do not understand why I find this so difficult? I've tried various methods and it seems like a complete waste of time to have to drive to a branch for something as small as this. Please advise me if I am doing someting wrong. I do not want to register for Online Banking, I do not want to drive to a branch, I want a simple proof of payment for a transaction that I made on my mobile App.
... View more