I feel your anger. This is happening to me too for six months now. The unauthorised debit orders just last week set me back R 500 +. I made queried to STD bank & trust me they do respond however seems that the only way they are able to deal with this is if they pass it on to the client to be the one to monitor his/her acc. Its annoying calling in every-time but hey its better that atleast within 24hrs they reverse ( without charge). Not sure in situations where you do not have money in the account? what then. But up until they find a permanet effective solution to this through Debi-Check and put a stop to this Naedo debit failing system ( by the way all those scams are referenced as naedo debits), then maybe the future looks good for this type of fraud prevention. My advice , use the app to check your statement atleast weekly and take time to call in for a reversal. I know its tideous but for now that is your only option.
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