Hi Boitumelo, Thanks for your response. I have tried to enter the details as a beneficiary, but the site won't accept it - it says "Invalid account number" - yet the account details are correct.. I've also called the Help number, but they were not able to help me. I live overseas, so that proved to be quite costly. It would be most helpful if your department could send me a step by step action plan please. Many thanks
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