I am still unable to increase or decrease my EAP on the mobile app AND online banking. Have reported this on several occassions the past week and was told that it might be fixed by the 19th August. That is almost 2 weeks from now. Which means each time I want to increase or decrease my EAP on one of my cards, I have to call the call centre and hold on for 10-15 minutes before a consultant come on the line to assist. What is the use of having self service banking, if the functionalities are not working. I am paying a monthly service fee to have access to no service ... The challenge is also arise after hours when the call centre is no longer open to assist.
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Why does the Standard Bank app and the internet/online banking profile no longer allow me to change my EAP limits? I have always used this service. I have tried to increase my monthly EAP limit this morning, but got an error message that reads: This service cannot be activated on your profile. Please call 086 012 3000. I am getting this error on both the banking app and online banking profile. I had to call the call centre to get assistance, which is very inconvenient and costly, as I was holding on for 12 minutes before my call was answered. Please advise when this will be fixed, as I use this facility very often to increase and decrease my EAP limits. Thank you
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