What acceptable proof of residence documents are required? You can provide any one of the documents showing your name and residential address. Unless otherwise stipulated, the documents must show your full residential address and not a post box address: A utility bill, such as water, electricity or rates (less than 3 months) We may accept a utility bill that are addressed to a post box number if it shows your name, erf/stand number, township and suburb A bank statement or financial statement from another financial institution, ie. not within the Standard Bank Group (less than 3 months old) A copy of a signed lease agreement (by both parties), (less than 1 year old) A municipal rates and taxes invoice (less than 3 months old) A mortgage statement from another financial institution, ie. not within the Standard Bank Group (less than 6 months old) A telephone account, ie. a landline or cellphone account (less than 3 months old) An official tax return/tax assessment (less than 1 year old) Official correspondence from the South African Revenue Services (""SARS"") (less than 3 months old) A recent life insurance policy issued by an insurance company Correspondence from a body corporate or shareblock association (less than 3 months old) A valid television license document A recent short-term insurance policy document or a short-term insurance renewal letter (less than 1 year old) A retail account statement/invoice (less than 3 months old) Where the person live in any type of residence (eg. hostel/barracks) a letter from the administration department of such residence on an official letterhead A letter from a tribal chief where the person lives (only for customers who have a nett income of R5000 or less per month). On 30/10/2019, we visited the SBSA branch in Cresta Shoping Centre. They refused to accept an EGOLI GAS tax invoice as a FICA document. The following details are present on the gas account: the physical address of the complex and full name of the account holder. Please can you explain why a valid Egoli Gas tax invoice/statement was refused by your branch when it is and has been accepted by other major banks and FSPs. In the SBSA document provided to us by the branch, Part 2 (Address Verification), clearly indicates that utility bills are accepted, but for some reason, again, a fixed PIPED gas provider's bill (ie. a UTILITY BILL), is not mentioned.
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