Hello @Dineo27.
Thank you for getting in touch with us.
We only facilitate the payment process, and then you visit any of our participating branches for biometrics and collection.
For any bookings, please visit the home affairs page at dha.gov.za.
Surname changing and document submission are to be done on home affairs.
Once this has been completed, please ensure to visit our branches to update your other details as well.
Please feel free to contact us if you need any further information.
Regards,
Fana.
Standard Bank Team
... View more